What are the delivery charges for orders with Athena-A-Shoes-and-Accessories?
Athena-A-Shoes-and-Accessories offers FREE door-door delivery on any order delivered within South Africa.
The international shipping charge is R400 (+-$30) flat rate for door-door service and free international shipping for orders over R2000 (+-$150). The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
How long will delivery take?
We try to deliver within 2 - 3 working days to anywhere in South Africa and 3 - 7 working days to any destination outside of South African borders.
I have not received my delivery, and the stated delivery time has passed?
On rare occasions or in remote areas delays can happen. If the expected delivery times are exceeded significantly, please contact athena@athena-a-shoes-and accessories.com with your order number and we will try to understand what has happened to your shipment and update you.
I have tracked my order and the courier company has been 2km away for the past hour, what should I do?
We make use of a number of different couriers to deliver our awesome products to you. We do however have a fantastic system in place that lets you check up on the status of your delivery, as well as send you emails to keep you in the loop. That way, you always can easily see what is happening with your delivery.
If you still need more information though, simply get in touch with us on athena@athena-a-shoes-and accessories.com and we'll get right on it.It is 16h00 and I have still not received my delivery, what should I do?
When we book deliveries with our courier company it is standard to request a delivery before 16h00. This does not always mean that delivery will take place before 16h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result only deliver after 16h00. Should you need to leave the address after 16h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to call you, and attempt delivery the following week day, should no one be available at the time of delivery.